Common queries answered

Frequently asked Questions

We usually ship out your order the same or next business days after payment is cleared. Shipping from here usually take 2-5 business days for metro areas and an extra few days for rural areas.

We understand that sometimes things doesn’t go as we plan. We created a return policy which you can view here. If you’re still not satisfied please get in touch and we’ll resolve your issues.

If you make a mistake in your shipping address, please make sure you get in touch with us as soon as possible. Unfortunately we can’t guarantee that an address change will happen after the order is received but we’ll try our best.

After your order is dispatched from our end, an email with tracking details and a tracking link will be sent to you. If you can’t find the email, please make sure to check your spam or junk folder Or, if you still cannot find it please get in touch with us and we’ll send it to you again.

Please use the contact us form on this page to send us an email with any questions, comments, complaints or compliments. Our team will aim to reply to your within 24 hours.

If you make a mistake in your shipping address, please make sure you get in touch with us as soon as possible. Unfortunately we can’t guarantee that an address change will happen after the order is received but we’ll try our best.

We only ship Australia Wide at the moment.

Yes, your items will be dispatched from our Melbourne warehouse and will be delivered as one package whenever possible.

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